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Why do some people have a problem-solving mindset while others do not? Did you know many employers place a premium on problem-solving skills? The good news is that this outlook can be cultivated. We will be discussing the benefits of having a problem-solving mindset and how to develop this outlook.

Benefits of being a problem-solver

First, let’s talk about the benefits of being a problem-solver. As an operations professional with an insurtech company, I have seen two types of people: people who completely freeze when they have an issue (especially with technology) and people who attempt to solve their own problems.

Why do some people get stuck so easily when there are problems? There could be one or several reasons:

1. Lack of accountability- “It’s not my job” is a common thread you will hear everywhere. This attitude will not reflect well on you.

2. Lack of confidence- they might be unsure about where or how to start in solving the problem.

3. Denial- they might not recognize it as a problem and attempt to forge ahead. Be warned- denying a problem will only get you so far.

4. Lack of qualification/skill- tech jobs require tech skills. If people are unable or unwilling to learn this, they will be unable to solve tech issues. This applies to other fields as well; eg- construction jobs would require construction skills. Self-directed or group learning can go a long way.

5. Fixed thinking- people who can only do things one way have a hard time adjusting to the possibility that there may be another way to attain the solution.

6. Laziness- this is related to the lack of accountability. It’s always easier to ask someone else who might know the answer. Also, it takes mental resources to process how to solve a problem. In general, people want the answers quickly, and they want it immediately without having to learn why it would benefit them to learn the why and the how.

Can problem-solving skills be improved or learned? The answer is a resounding YES! But why would you want to if someone else can fix your problem? The bottom line is that employers want people who can solve problems. This means it can help your wallet/pocketbook. But let’s look past monetary gains for a minute. A few of the benefits of being a problem solver include:

• Greater self-confidence

• Greater control over the future

• Increased productivity

• Increased creativity

Everyone knows someone adept at fixing issues and solving problems. Think about how they present themselves. I’m guessing they probably have a few of those traits listed above.

Developing problem-solving skills

Now on to problem-solving skill development. Here are some tips on how to improve your problem-solving skills:

1. Define the problem- sometimes we only see the symptoms of the problem and not the true issue behind it. Take a minute to consider why you’re encountering this problem.

2. Take a deep breath- try not to be overwhelmed if there are multiple problems. Sometimes understanding the root of the problem will allow you to fix it resulting in all other other issues being solved as well. If not, consider addressing the simplest issue first and move forward accordingly.

3. Do not allow automatic reactions to take over- throwing your computer out of a window won’t solve anything. You’d probably have to buy a new one before even starting to fix the problem (assuming it was a computer hardware/software issue).

4. Analyze the situation- is there a manual that could help? Is there an FAQ somewhere in the catalog? Did the product come with instructions? In all seriousness, I enjoy setting things up PRIOR to reading the instructions to challenge myself. Admittedly, it doesn’t always work in my favor. But let’s say you don’t have any of these things. Google is a wonderful resource. I cannot tell you how often I’ve solved a problem just by researching Google or Youtube.

5. If you can’t solve the problem, identify the key people who can help. If it’s a tech problem, the IT department might be your first call. If you’re trying to assemble furniture and you can’t find instructions on Google or Youtube, consider calling the manufacturer's helpline. Do not be afraid to seek assistance, but good problem solvers generally attempt to solve the problems themselves first.

Remember, Rome wasn’t built in a day. Problem-solving, like many skills, takes practice. Attempt to solve smaller problems first and work your way up. You’ll become the resident troubleshooter before you know it.

The writer has two graduate degrees and a yellow belt with Lean 6 Sigma.

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